returns and exchanges
FREE SHIPPING ON ALL PRODUCTS
You can cancel unshipped items by e-mailing us at email@example.com
30-DAY MONEY-BACK GUARANTEE
We want you to be absolutely satisfied with your purchase. If you’re not, you may return any product within 30 days. You can either exchange it for a different product or we’ll refund your money — it’s totally up to you. Just contact us for a return authorization number (firstname.lastname@example.org or 303.872.6285), make sure the product is in like-new condition, and pack everything (including remote, owner’s manual, power cord, etc.) securely in the original packaging.
*Items that are specially delivered, such as some larger units, large floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.
CREDIT OR EXCHANGE — 30 DAYS
You may return merchandise for credit toward a future purchase or exchange for another item any time within 30 days of purchase. You may contact us by e-mailing us at email@example.com. We will notify you of your credit or exchange, via e-mail, once we have received and processed the returned item.
These policies do not apply to commercial or contract sales, which are subject to the terms of the contract. You may contact us by e-mailing us at firstname.lastname@example.org. We will notify you of your refund credit or exchange, via e-mail, once we have received and processed the returned item.